email management “I am not receiving all my email!” and “People are not receiving emails from me!” are common customer complaints. Sender tells recipient they sent an email. Recipient checks and does not see it. Blame the email service. Ditto for the reverse (not receiving an email you sent.)

The first step is to check the email address. User error causes lots of issues. The server just does what it is told. No, the server cannot correct misspelled names. For example, someone was upset that their email they wanted to send to kyle@ but they typed kylr@ was not automatically corrected by the server.

What to do: Log into the default email account for your server (login@yourdomain.com) and you might find more emails than you care to know about. Misdirected emails will be in this email. There might even be many emails that could not be sent. Open some of these emails to see the error messages. You might learn something useful.

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